HOW TO USE ALL YOUR COMMUNICATION RESOURCES
TO UNDERSTAND AND TO SUCCEED
Copyright © 1977-2013- J. Morris Anderson- Phila. PA - All Rights Reserved
You need a sender, a message, and a receiver for communication to take place. We’ve talked extensively about how to answer a question – now, it's crucial that we discuss the importance of listening.
The most essential element of the chain of communications is the adequate reception and understanding of a message.
No matter what path you choose on the road to success, it will always be to your advantage to be known as "A Person Who Understands." You will benefit tremendously throughout your life when you master the art of listening in order understand what is being said, rather than listening merely to offer a response to what is said.
I have experienced numerous occasions wherein during an attempt to explain a point of view to a listener, I asked, “Do you understand my point”? Many listeners responded by saying, “Yes, I heard you.” At that point, I always said, “I was not questioning whether you heard what I said. I was asking if you understood what I said.”
If you want to understand what others are thinking, saying, suggesting, or inferring, you must do more than merely listen. This, because understanding goes far deeper than simply listening. For example, were you to seek a career as a singer and were given an opportunity to audition for the manager of a club at eleven p.m., there are many ways you can use this information.
A mere listener will realize that she must be at the club at 11 p.m., but an understander will analyze the appointment in terms of how it can be used to her best advantage. She will learn what act precedes hers, if any. If it is a loud rock act, she will avoid slow blues, lest she put the audience and the manager to sleep. The woman who understands will also decide what costume best matches the tone of the club and the level of sophistication it is seeking.
Remember this formula: M+S+PA=U
MENTAL plus SPIRITUAL plus PHYSICAL ATTENTION equals UNDERSTANDING..
To become a person who understands, you must concentrate on what is being said. Thus, you must give your undivided (M+S+PA).
For example, if you became a dancer with a National Company and were instructed to move at a particular bar in the music to a spot stage right and four feet from the footlights, and to execute a pirouette there, you would naturally think the motions through. BUT THAT IS NOT ENOUGH. To show your understanding, you would repeat, "Got that ... Pirouette Stage Right, four feet from the lights, eighth measure." If time allowed, you would rehearse the moves, even without music, in ORDER TO UNDERSTAND THE INSTRUCTIONS WITH YOUR BODY AS WELL AS WITH YOUR BRAIN.
Another way to express your understanding and to make an impression at the same time is to let the speaker know that what he says is important to you. Both, the speaker and the listener can give feedback to each other, either by using words or with body language. This helps to show whether the communication is being understood correctly or not.
Imagine you are an actress or an actor meeting your agent for the first time. He is pre-occupied when you walk in and starts to talk to you about certain producers with whom he differs in opinion. The conversation might go like this:
He: "These guys should use different formats for different shows. Don't they know that life doesn't begin and end in one day, that everyone has something different to say."
You: “Wow, I like that expression. I’m gonna write that down,”
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